C-SPAN Video Library Frequently Asked Questions

The Questions

C-SPAN's Flash Player

  1. How does the Flash video player attempt to connect to the C-SPAN video servers?
  2. What does it mean when I flag a video as having an issue using the 'Report Video Issue' tool?

Embedding Video Player

  1. How do I embed video from the Video Library on my Wordpress.com blog?

Downloads

  1. When will my video be available for ordering after my request?
  2. When will my video be available for download after ordering?
  3. What size are the downloadable videos?
  4. How do I play my downloaded programs?

The Answers

C-SPAN's Flash Player

How does the Flash video player attempt to connect to the C-SPAN video servers?

The video player attempts a connection to the video servers at video.c-spanarchives.org trying ports 1935, 80, 443 and protocols RTMP and RTMPT. If you are having trouble connecting have your IT check that your system can access this hostname through one of those ports and protocols.

What does it mean when I flag a video as having an issue using the 'Report Video Issue' tool?

Some of our older programs may have problems with their audio or video. Flagging a video puts it at the top of the queue for re-transcoding which should take place within hours. If you don't see an improvement feel free to use the 'Contact Us' link at the top of our site.

Embedding Video Player

How do I embed video from the Video Library on my Wordpress.com blog?

Unfortunately Wordpress.com doesn't allow their blogs to have content embedded directly in them. Instead a third party tool must be used to make the video show up on Wordpress.

Here are the steps to post the video using vodpod.com:

  1. Create or log in to your account at vodpod.com
  2. Click the 'Add Video' button
  3. Copy the embed code from our player and paste it into the box above the 'Continue' button
  4. Click the 'Continue' button
  5. Click 'Yes, this is the video'
  6. Give the video a title and click 'Save'
  7. Now open your video in vodpod and find the 'Share' menu option (it should be below the player)
  8. Note that the video won't play correctly from here
  9. Click 'Blog'
  10. In the 'Post to Your Blog' dialog click the link that says 'Wordpress.com shortcode'
  11. Copy this code
  12. In a Wordpress.com blog post edit page paste the code where you want it to appear
  13. You'll need to change the code. Change the text where says w=425&h=350 to say w=410&h=500
  14. When you publish your post, the video should appear.

Downloads

When will a program be available for ordering after my request?

Typically you can expect the video to be ready in less time than the length of the requested program. Feel free to inquire via the 'Contact Us' link at the top of our site on the status of your request.

When will my video be available for download after ordering?

You can expect an order for a clip to be ready in less than ten minutes plus the length of the clip. An order for a full program should be ready within minutes of completing the order. Please make sure that your billing address matches exactly the address where you receive your credit card statement or your order might not be ready until the next business day.

What size are the downloadable videos?

The standard quality files are encoded around 450 kbps or 200 MB per hour and the low quality files at 167 kbps or 73 MB per hour. For sample videos click 'Pricing and Download Info' link above the 'Add to Cart' button for downloads.

How do I play my downloaded programs?

Program downloads from the Video Library are in MP4 format. In order to play these downloaded programs, you need to have video playback software on your computer that is compatible with the MP4 format, or you need a media device that can use the MP4 format.

Below is a list of common MP4-compatible software and devices:

  1. VLC Media Player
  2. QuickTime Player
  3. Windows Media Player, with MP4 codecs installed
  4. Apple's portable media devices (iPod, iPhone, iPad)

Keep in mind that this is not a complete list of MP4-compatibility. If your preferred media device or video software is not listed above, please check the specifications of your software or device for MP4 playback availability.